.support-panel{margin-top:35px;align-items:stretch}.support-toolbar{display:flex;gap:10px;align-items:end;flex-wrap:wrap;width:100%}.support-toolbar .field{margin:0;min-width:170px}.support-toolbar form{display:flex;gap:8px;align-items:end;flex:1;min-width:260px}.support-toolbar form .field{flex:1}.support-counts{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:16px 0}.support-count{padding:12px 14px;border:1px solid var(--line);border-radius:14px;background:rgba(22,122,90,.035)}.support-count b{display:block;font-size:1.25rem}.support-count span{font-size:.72rem;color:var(--muted)}.support-workspace{display:grid;grid-template-columns:minmax(250px,.8fr) minmax(0,1.7fr);gap:14px;min-height:580px}.support-list{display:grid;align-content:start;gap:8px;max-height:720px;overflow:auto;padding-inline-end:2px}.support-ticket{width:100%;display:grid;gap:6px;text-align:right;border:1px solid var(--line);background:#fff;color:inherit;border-radius:15px;padding:12px;cursor:pointer}.support-ticket:hover,.support-ticket.active{border-color:#72b597;background:#f0f8f3}.support-ticket-top{display:flex;justify-content:space-between;gap:8px;align-items:center}.support-ticket-top em{font-style:normal}.support-ticket-message{font-size:.78rem;line-height:1.8;color:var(--text)}.support-ticket-meta{font-size:.66rem;color:var(--muted);direction:rtl}.support-badge{display:inline-flex;align-items:center;padding:4px 8px;border-radius:999px;font-size:.65rem;font-weight:800;border:1px solid #c9d8cf;background:#f4f7f5;white-space:nowrap}.support-badge[data-state=open]{background:#fff6e6;border-color:#e8ce96;color:#79571a}.support-badge[data-state=waiting_customer]{background:#eaf6ef;border-color:#aad4bc;color:#0d6b4b}.support-badge[data-state=closed]{background:#f1f3f2;border-color:#d0d8d3;color:#66766e}.support-conversation{display:grid;grid-template-rows:auto minmax(260px,1fr) auto;min-width:0;border:1px solid var(--line);border-radius:18px;overflow:hidden;background:#fff}.support-context{padding:15px 16px;border-bottom:1px solid var(--line);background:#f7faf8}.support-context-title{display:flex;align-items:center;justify-content:space-between;gap:10px}.support-context-title h3{margin:0}.support-context-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:12px}.support-context-grid>div{display:grid;gap:2px;min-width:0}.support-context-grid small{font-size:.65rem;color:var(--muted)}.support-context-grid b{font-size:.73rem;overflow-wrap:anywhere}.support-thread{display:flex;flex-direction:column;gap:10px;overflow:auto;padding:16px;background:linear-gradient(180deg,#f7faf8,#eef5f0)}.support-message{max-width:min(84%,680px);padding:10px 12px;border-radius:15px;border:1px solid var(--line);background:#fff}.support-message.user{align-self:flex-start;border-bottom-right-radius:5px}.support-message.owner{align-self:flex-end;background:#e8f5ed;border-color:#b9dac7;border-bottom-left-radius:5px}.support-message.system{align-self:center;background:#f3f5f4;color:var(--muted);max-width:90%}.support-message-head{display:flex;justify-content:space-between;gap:12px;font-size:.64rem;color:var(--muted)}.support-message p{margin:5px 0 0;white-space:pre-wrap;overflow-wrap:anywhere;color:inherit;font-size:.8rem}.support-composer{padding:12px;border-top:1px solid var(--line);background:#fff}.support-composer textarea{width:100%;min-height:90px;resize:vertical;border:1px solid #c9dbd0;border-radius:12px;padding:11px;background:#fff;color:var(--text);font:inherit}.support-composer-row{display:flex;justify-content:space-between;gap:10px;align-items:center;margin-top:8px}.support-actions{display:flex;gap:8px;flex-wrap:wrap;padding:0 12px 12px;background:#fff}.support-empty{padding:20px;border:1px dashed var(--line);border-radius:14px;color:var(--muted);font-size:.8rem}.support-status{min-height:1.5em;margin-top:10px;font-size:.75rem;color:#2c6f55}.support-status[data-bad="1"]{color:#9b3e45}@media(max-width:820px){.support-workspace{grid-template-columns:1fr}.support-list{max-height:300px}.support-context-grid{grid-template-columns:1fr 1fr}.support-conversation{min-height:600px}}@media(max-width:520px){.support-toolbar form{min-width:100%}.support-counts{grid-template-columns:1fr}.support-context-grid{grid-template-columns:1fr}.support-message{max-width:94%}.support-composer-row{align-items:stretch;flex-direction:column}.support-composer-row .btn{width:100%}}@media(prefers-color-scheme:dark){.support-ticket,.support-conversation,.support-composer,.support-actions{background:#14231c}.support-ticket:hover,.support-ticket.active,.support-context{background:#173126}.support-thread{background:linear-gradient(180deg,#102019,#14251d)}.support-message{background:#172820}.support-message.owner{background:#17382a;border-color:#3f7059}.support-message.system{background:#1b2a23}.support-composer textarea{background:#14231c;color:#f1f7f3;border-color:#355445}.support-count{background:#172820}.support-badge[data-state=closed]{background:#1b2822;color:#b9c9c0;border-color:#405248}}